Planet 7 Casino - Delayed payments

73 hours left for Planet 7 Casino to respond.
posted on October 17, 2016.

On 7-25-2016, I submitted all requested information for my 2500.00 withdrawal request. Payout was confirmed. In August, another withdrawal request was made for another 2500.00. Payout was again confirmed. I have called several times... I have done the online chat and have been told I needed to send email to payout department. I have sent 4 emails with attention to Robyn and have gotten no response. I just don't understand this sort of delay!

posted on October 20, 2016.

Hi Frantexas--

First, I must apologize for the delays, but also for my very slow reply. Unfortunately, I've been traveling for work and I'm now just trying to get caught up while still on the road.

I've looked at your account and I do see that payments have been sent off to processing. Unfortunately, I have limited access to information while I'm away--I'll have to speak with my colleague in the morning to get all of the information necessary to give you the answers you're looking for.

I'll be back tomorrow with information.

Again, apologies for not being on top of things,


posted on October 20, 2016.

Thank you. That would be great!

posted on October 23, 2016.

As you can see, it is now the 23rd and I have patiently waited for the response. This is the kind of behavior that is so frustrating.