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Non payment for cash out at Cleo's Vip Room

RESOLVED
posted on September 25, 2013.

I have been playing at cleos vip room for about 6 months now. I recently requested a cash out of 2000 dollars on 8/26/2013. They confirmed via email that they received all the proper documentation. It has been a month now and still no ck. I have been in contact with live support many times. Every conversation has resulted in "please be patient we are having problems with our payment processor". "nest week" or "soon" you will get your payment. I am getting very leary about what will happen, if anything, next. Anyone else have this problem recently? I dont know what i should do next. Customer support is friendly and all but I think they are just brushing me off until the next time. Help!

posted on October 1, 2013.

Good News. I have received the tracking number for my cash out and the ck is on its way!..Cleos did email me and say they received the complaint after they sent eh ck. They have apologized many times for the inconvenience. I will continue to play at their casino as it is very fun, the graphics are great and as a rule the payouts are timely. Customer service also is very good.

posted on October 1, 2013.

Hi askgamblers,

The cash-in request has already been processed successfully and the issue resolved with the customer.

Regards,

Cleos VIP Room

AskGamblers
posted on October 6, 2013.

 Complaint solved!