Nogabet no-pay for the last few months

UNRESOLVED
webec91 United Kingdom
posted on December 5, 2012.

I signed up to nogabet around august/september, deposited 50GBP and claimed their welcome bonus. i managed to run my balance up to about 1200GBP and then decided to withdraw my balance. after waiting for several days, I received an email saying that my withdrawal was being investigated due to allegations of 'linked accounts', and I only have one account. I then asked further and support totally stopped replying to all my emails.

I haven't heard anything from them in months and am still unable to get my money out of there. I can't even find out where they're licensed from their site, so any information would be very helpful.

posted on December 12, 2012.

This player has deposited with Moneybookers and this payment method is not available anymore for the moment on our site.

We have mailed this player to update his withdrawal method using Neteller but he hasn't.

Maybe he didn't received our mail but we did sent to all players that MB was not available few months ago.

As soon is account will be updated we will more than happy process his withdrawal.

The amount won is £776.02 and not £1200 as posted on the forum.

Regards,

Alex

Customer service manager

webec91 United Kingdom
posted on December 13, 2012.

Hi,

I have received no such email. I did however receive the following email:

'Your account has been flagged for linked accounts and past bonus abuse, our risk and fraud department are busy investigating your account. We will get back to you as soon as we have an answer. '

And despite requesting several updates never got a clarification of the position.

I am willing to give you the benefit of the doubt. However, I am unable to register Neteller as a payment method on your software as it says: 'Due to current withdrawal limits, this withdrawal method is not available at the moment.' Could you please state what details you require from me to process my neteller withdrawal and allow me to provide them.

posted on December 15, 2012.

Our casino manager has personally emailed you to resolve this query. Feel free to contact us on support should you have any other further queries.

Everything has now been resolved.

Regards,

Alex

Customer service manager

webec91 United Kingdom
posted on December 15, 2012.

Hi,

I can confirm I have been contacted by the casino manager. I have not been able to follow his instructions - he asked me to make a first deposit using neteller after which the method would be available for me to use to withdraw. However, I tried this, but I cannot access neteller for deposits either (or any other method). I am still awaiting his response.

The above is just by way of clarifying further the current situation.

complaints

Have trouble with ?