This is what I call professional and responsible Customer Support.
Keep up the good work!
raul submitted a complaint.
Noble Casino do not honor payouts
I have received from noblecasino, playtech confirmation on my docs here
and that while depositing , pre verification process
"Thank you for contacting Customer Service!
Congratulations on joining our Casino!
Your effort in sending the requested documents is appreciated. I am glad to inform you that the copies of your ID and Proof of Address were successfully received, approved and stored in a safe location. Furthermore, your account was updated accordingly.
Please, note that sending these documents is a one-time thing and you will not have to send them again. Also, this will be very helpful in processing any future withdrawals of yours."
but later i got another email here
"In regards to your query, please note that after the e-mail message that you are referring to from 2011-08-14 18:54:45, our Management has double checked your account and they have decided that the ID , which you have provided us with was not sufficient."
So it's the first time, original response i get from a casino.
Please allow me to add 96 precents of casinos, reputable, accept the same document.
Does any one think its right?
Thank u for reading, would like your comments, players and affiliate alike.
After receiving an official casino's statement that the case has been resolved and contacting the submitter, we didn't get any response, so this complaint will be considered as resolved in that matter.
If there are any misundertanding, submitter has to contact AskGamblers Support.
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