Slots of Vegas Casino - Not sending winnings, not communicating

RESOLVED
posted on October 13, 2016.

Cashed out 07/29
After two months I chatted with them, asked where the cash out was, I was told my forms were not complete.
Alec: Ok we are missing documents from you
jjjkkk57: really, which ones?
They said they would let me know
I emailed them with the following chat from July 29th, the day they had me send the updated documents.
and again I attached the documents

Ivan: Via email please
Ivan: [email protected]
Ivan: If you send them there I can
confirm that I got them
jjjkkk57: i will send them to manager as
you suggest
Ivan: I am really sorry for the
delay. Thanks again for bearing with me.
jjjkkk57: i just resent the forms
Ivan: ok
Ivan: Just a moment please.
Ivan: Yesssssss
Ivan: We got them all good
Ivan: My manger got them
Ivan: SO we are going to send them to
documents
Ivan: No worries
Ivan: Thanks
From: John E. Knight
To: "[email protected]"
Sent: Friday, July 29, 2016 4:05 PM
Subject: verification forms attached


per Ivan

No response
I emailed them September 30th, hank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.
To help track your inquiry we have generated a reference number. Your ticket code is LTK121660167773373X
I emailed them October 12th. Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.
To help track your inquiry we have generated a reference number. Your ticket code is LTK121660167773373X

Been playing her over 5 years, cashed out a number of times. generally 2 months for them to pay.
Now I can't get a response



07/29/2016 03:52 PM Withdrawal Approved! $2,046.10

AskGamblers
posted on October 18, 2016.

Dear @jjjkkk57,

Please let us know if there's any update regarding this case. Thank you.

posted on October 18, 2016.

They replied October 17th with the following
I told them send a check

Dear John,

There is ($2,046.10) approved, pending to be sent.
You have requested this transaction to be sent via Neteller, unfortunately Neteller works only outside of the United States.

We would like you to provide us with alternative method, in order for us to proceed with your payment.
The options we can offer you are the following: check, wire details or Bitcoin.

Please let us know as soon as possible in order for us to expedite your payment.

posted on October 22, 2016.

Hi JJJKKK--

I'm sorry for the frustration you've experienced with this, however, what was explained by our support is accurate--we cannot issue payments via Neteller in the US.

I do see that your payment has been sent off to processing and I would expect to see tracking sometime mid-week, this coming week. As soon as I receive your tracking, I'll be back to update this thread.

Have a wonderful weekend,

Tawni

posted on October 23, 2016.

Thanks
Awaiting tracking

posted on October 24, 2016.

Got check today
Thank you

AskGamblers
posted on October 24, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.