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I deposited 200 and won 2499. I sent in all required documentation and according to the account history on their site my withdraw was approved. I was sent an email by the lobby manager that my account was certified. A few weeks later I spoke to a customer service rep who said my account was never certified so I emailed the lobby manager who tells me the account was certified but they never withdrew my original deposit from my bank account so my withdraw was denied and my casino account is at zero. How could I have played to begin with if they didn't withdraw funds from my account? They actually didn't. But that's not my fault. They should just deduct it now, right? Why am I being penalized for their mistake?

Disputed Casino Silver Oak Casino
Amount $2500

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2

I received the last payment yesterday. Thank you!

User name

Dear Player

Please confirm payment has been received

AceRevenue Team

User name loyalty-level-2

I got the tracking number from the casino. According to them the check was supposed to arrive today, however it did not. I hope to receive it tomorrow.

Silver Oak Casino Complaint Stats

Resolved 502 / 522
Avg. Amount $3,699
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

Silver Oak Casino Complaints

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