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Silver Oak Casino - No payout from them

RESOLVED
posted on May 16, 2012.

I deposited 200 and won 2499. I sent in all required documentation and according to the account history on their site my withdraw was approved. I was sent an email by the lobby manager that my account was certified. A few weeks later I spoke to a customer service rep who said my account was never certified so I emailed the lobby manager who tells me the account was certified but they never withdrew my original deposit from my bank account so my withdraw was denied and my casino account is at zero. How could I have played to begin with if they didn't withdraw funds from my account? They actually didn't. But that's not my fault. They should just deduct it now, right? Why am I being penalized for their mistake?

posted on May 21, 2012.

Dear Player:

We will check into this matter and will get back to you soon.

AceRevenue Team

posted on May 22, 2012.

Dear recesscf333

Silver Oak Casino will process your payment within the next 24 hours.

Best Regards

AceRevenue Team

posted on May 24, 2012.

Thank you for looking into this matter. I hope to receive my withdraw soon.

posted on May 25, 2012.

Dear Recesscf333

Please disregard our previous message. It seems like you made a $200 deposit and now you are claiming winnings on that deposit. Unfortunately your $200 was uncollected according to Silver Oaks Fraud and Accounting Department

Once payment of $200 to cover the uncollected credit card deposit has been properly received by Silver Oak casino, then they will be glad to process your winnings.

AceRevenue Team

posted on May 28, 2012.

I sent $200 via western union yesterday. I spoke with a lobby manager on the phone and she said you received it and will send my withdraw. She said she would contact me Monday with the status of my withdraw. I look forward to hearing good news.

posted on May 31, 2012.

Dear Recesscf333

We will confirm with the Casino if money has been picked up

AceRevenue Team

posted on June 4, 2012.

I spoke with a lobby manager as she received my $200 and she assured me it was received. I hope to hear confirmation of my withdraw by tomorrow.

posted on June 4, 2012.

Dear Recesscf333:

Since money has been received according to the CS person you've spoken to; we will go ahead and check with the casino when payment will be processed

Best Regards

AceRevenue Team

posted on June 6, 2012.

I was told I would hear that my withdraw was processed in seven to ten business days, so I hope to hear good news by tomorrow.

posted on June 8, 2012.

Dear Recesscf:

Your first cash-out of $1250 has been approved on 6/1/2012 at 2:20:56 PM. It is taking 7 to 10 business days to send the payment. Based on this; your paymnet will be sent out next week. Please keep in mind that Accounting Department is closed on weekends,

Best Regards

AceRevenue Team

posted on June 9, 2012.

Thank you! But can you tell me why only $1250 is being sent? And how long will it take to receive the rest?

posted on June 11, 2012.

Dear Recesscf:

Unfortunately the processor payment limit for US is $1250. We will request the casino to provide us an estimated time frame for next payment approval.

Best Regards

AceRevenue Team

posted on June 13, 2012.

I still have not heard anything from Silver Oak regarding my withdraw nor have I received payment. The lobby manager was supposed to contact me regarding the status. I will be emailing her today and I hope to receive my payment by the end of the week.

posted on June 15, 2012.

Dear Recesscf

A check of $1250 has been processed by Silver Oak's third party processor on 6/14/2012 at 12:42:41 PM. You should be receiving it shortly.

Next and last payment will be approved by Tuesday the latest.

Best Regards

AceRevenue Team

posted on June 17, 2012.

Thank you for staying on top of this. I requested a wire transfer. Will the money be sent that way or by a check in the mail? Please let me know when the other half has been processed. I will let you know when I receive the first payment

posted on June 19, 2012.

Dear Player:

Casinos has sent out a check via Fedex. As soon as third party processor sends the package tracking number we will be informing you.

Best Regards

AceRevenue Team

posted on June 21, 2012.

I received the first payment today. Thank you! When will the other payment be sent?

posted on June 23, 2012.

Dear Player:

We will check with Silver Oak Casino when is the next payment going to be processed

Best Regards

AceRevenue Team

posted on June 24, 2012.

I was under the impression it would be processed no later than this past Tuesday. Did this not happen? Please let me know as soon as it has been processed.

posted on June 27, 2012.

Dear Player:

Your last payment was approved on 6/15 and will be sent out on Monday the latest.

Please also keep in mind that all AceRevenue Brands have a Central Dispute System CDS where you can submit any claim or dispute.

Best Regards

AceRevenue Team

posted on June 27, 2012.

Thank you. I was not aware there was a dispute system in place. I will let you know when I receive that payment.

posted on July 1, 2012.

Dear player

Please confirm when payment has been received

Cheers

AceRevenue Team

posted on July 2, 2012.

Was the payment sent today? If so could I please have the tracking number?

posted on July 3, 2012.

Dear Player:

Last payment has been sent out on 6/27/2012 at 4:16:17 PM. You should be receiving it anytime soon.

Best Regards

AceRevenue Team

posted on July 5, 2012.

Thank you! Can I please have the tracking number? I have not received the payment yet.

posted on July 6, 2012.

Dear Player:

For security reasons we are unable to post tracking numbers here but you can contact any CS agent on the casino. They will provide it to you.

AceRevenue Team

posted on July 6, 2012.

I got the tracking number from the casino. According to them the check was supposed to arrive today, however it did not. I hope to receive it tomorrow.

posted on July 9, 2012.

Dear Player

Please confirm payment has been received

AceRevenue Team

posted on July 12, 2012.

I received the last payment yesterday. Thank you!

AskGamblers
posted on July 19, 2012.

 Complaint solved!