Euro Play Casino - No payout because of "technical problems" or because they simply do not want to pay?

RESOLVED
domo81 Germany
posted on September 11, 2014.

slowly I'm really pissed! I am still waiting for my withdrawl.
"17929765 2014-09-04 15:09:26 Withdraw *1805 €500.00 Waiting", via VISA.

This on i have change from netseller to visa on request by support "because of problems with netseller" ( after i have wait 14 Day for withdrawl ).

When will you finally pay me out???
The only thing I hear over and over again "tomorrow", "stefan comes in 5 hours", "soon" , "at the end of the week"
Are you kidding me????

@askgamblers: i have send you the email and chat history via email under my account name H1R88156582

domo81 Germany
posted on September 12, 2014.

11.09.2014
"domo1981: stefan, ich bin sauer

Stefan: tut mir leid für verspätung

Stefan: Sie bekommen alles Geld Natürlich bei mir"

domo81 Germany
posted on September 12, 2014.

2014-09-12 positive: fast response time of stefan via chat, thank you!
withdrawl be made with visa are paid very quickly!! ( i can confirm! ) but withdrawl be made with netseller and have to change to visa make problems!! But stefan takes care of the problem!!

(This text was created with the help of a translator) sorry for my bad english!!

AskGamblers
posted on September 13, 2014.

Dear @domo81,
Is this complaint resolved?

domo81 Germany
posted on September 13, 2014.

no, not yet, but stefan has promised me for Monday

domo81 Germany
posted on September 15, 2014.

Status 2014-09-15: 17929765 2014-09-04 15:09:22 Withdraw *1805 €500.00 Waiting

I have contact with stefan via email today, but no Status change!!!! Still problems with VISA!!!!

In the last line of the chat history you can see the statement by stefan about the possible payouts!!!
500 still waiting (marked in red in jpg)
300 payed (marked in green in jpg)
360 payed (marked in green in jpg)

******­***­***­***­***­***­***­***­***­***­***­***­***­**Chat History 2014-0­9-0­2**­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­******

domo1981: ja, und dann kann ich 500+300+360 abheben
Stefan: ja aber Sie müssen drei Visazahlung machen
domo1981: wieso jetzt 3 einzahlungen, du sagtest eine mit 25 euro
domo1981: stefan wieso jetzt 3 einzahlungen?
Stefan: Nicht drei Einzahlung
Stefan: drei Auszahlung
domo1981: ok also 500 ohne pending, und die anderen 300 und 360 mit pending oder sofort?
Stefan: Sie müssen drei Auszahlung machen.erste 500 euro dann 300 euro danach 360 euro

******­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­***­*****

domo81 Germany
posted on September 15, 2014.

When will the problem be fixed? when will the promise solved?

I have change the payout ( 2014-08-20 ) from netseller to visa ( 2014-09-04 ) on request by the casino, because of problems with netseller....and now problems with visa?????

domo81 Germany
posted on September 16, 2014.

Status 2014-09-16: 329097216 2014-09-04 15:09:23 Withdraw *1805 €500.00 Approved

posted on September 17, 2014.

Please mark this issue as approved.

domo81 Germany
posted on September 17, 2014.

the status has changed yesterday, it takes 24-48 hours until it is credited

if this be done, and it appears on my account, I will report it!!
thank you stefan that you have take care!

domo81 Germany
posted on September 18, 2014.

2014-09-18: Today, the 500 euros were credited

domo81 Germany
posted on September 18, 2014.

You can mark this issue as approved.
In summary; a good maintenance by stefan

In summary; a good maintenance by stefan

300 euros were very quickly paid via VISA
360 euros were very quickly paid via VISA

500 euros could not be paid out via netseller, so i have to change to Visa, with delay, but paid.

All withdrawals until now have been paid. Thanks Stefan !!

On 09/16/2014 I was lucky and was able to win again. Now I hope that this payout runs just as fast as the two direct payments with visa.
I hope I do not have to wait 29 days again with this.

I will continue to play at Euro Play Casino