Planet 7 Casino - No payout and no response from email

RESOLVED
Cady Sleeper United States
posted on August 26, 2016.

I requested a withdrawal of $1,600 on Aug. 05, 2016 and was told it would be 7-20 days. It has been 20 days and I spoke with someone via Planet 7's live chat to no avail. I was told my withdrawal had been sent to the escalations department and to email their escalations manager, Ally. I emailed her Friday Aug. 19, 2016 and received an automated message that said:

"Let me inform you that I am currently handling a high volume of emails and this may result in a response timeframe of 3-5 business days."

Still haven't received a response, so I spoke with live chat again, and was told once again to email her. I informed them that I still hadn't heard from "Ally". They said to email their payouts department. However, I doubt I'll get a response any time soon. This seems to be an ongoing issue with Planet 7. After this withdrawal, I won't be playing with them ever again.

Cady Sleeper United States
posted on August 28, 2016.

Update: Emailed their payouts department, only to receive this email.

Cady Sleeper United States
posted on August 28, 2016.

Update: I emailed their payouts department, only to receive this email the next day.

posted on September 1, 2016.

Hi Cady--

Obviously, I'm getting back to you a bit late, as I've checked your account and I see that your payment was already delivered earlier today (Wednesday).

I sincerely apologize for the delays, but I'm very happy you've now received your payment.

I wish you all the best,

Tawni

Cady Sleeper United States
posted on September 1, 2016.

Thank you for response!

And yes, I finally received the check today.

AskGamblers
posted on September 1, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.