Hotstripe Casino - No payment received

RESOLVED
Rovnyy95 Russia
posted on October 13, 2015.

I checked in at the casino. Play no deposit bonus, make your deposit with skrill. I ordered a withdrawal. Withdrawal of funds received. A few hours after the withdrawal of funds, I made a new deposit. The second was the size of a deposit of 55 pounds 06.10.2015. Gain is 150 pounds. On the same day I ordered to pay in the amount of skrill 148 pounds. It has been more than 7 days, but the withdrawal, I did not receive. I write letters to the support, but the response from them did not get. According to the terms and conditions of the casino conclusion had to be processed within 48 hours. That did not happen. What is the reason for the delay, I can not understand. Support staff do not respond to my letters. Help solve the problem ... I just sent in my account skrinshet skrill and skrinshet my profile in the casino, but never received a reply

Rovnyy95 Russia
posted on October 15, 2015.

I am waiting. I like your casino , but I can not play not to get the win ...

Rovnyy95 Russia
posted on October 17, 2015.

I ordered the withdrawal of 148.5 gbr, and had concluded 160 euros. If the casino will pay the difference of exchange rates , it is possible to close the complaint .
PS .: Good casinos, great bonuses and a variety of games , but there were problems with the timing and amount of the withdrawal.

Rovnyy95 Russia
posted on October 19, 2015.

when you pay the difference ?
What are the terms of payments in your casino? I can make a deposit and be sure of the exact payment ?

posted on October 20, 2015.

What difference? Payment was made. There are transaction fees that show up when you select the withdrawl method
Thanks

Rovnyy95 Russia
posted on October 20, 2015.

I ordered the payment of 148.5 gbr, because deposit money in gbr. You paid 160 euros. Do you think it is proportionate ? Why do you even have a place to be such errors ?

posted on October 21, 2015.

It was paid manually vs through the casino payment backend since there was failure errors when sending to your account. Not sure what you are saying in your last msg.
We believe this issue is done.

Rovnyy95 Russia
posted on October 21, 2015.

my casino account in pounds . I ordered a payment of 148 pounds , but has received payment in the amount of 148 euros. 148 euros less than 148 pounds. I am writing in order to obtain a fee for the exchange rate between the euro and the pound . Thank you.

posted on October 22, 2015.

you were paid the correct amount.
Thanks

AskGamblers
posted on October 25, 2015.

Dear Hotstripe Casino,

Could you please post here all your official terms and conditions where it is clearly stated that you have the right to change the currency upon payments and all the fees you are applying is such cases. Thank you for your cooperation.

posted on October 26, 2015.

Payment had to be made manually because players account failed every time money was sent.
Will add the T&Cs image as well

AskGamblers
posted on October 30, 2015.

Based on casino's Terms and conditions they have the right to change the currency upon payments and all the fees. We consider this complaint resolved and closed. If player thinks that his rights was infringed we recommend to seek further help with a casino's licence authority.