Silver Oak Casino - No payment sent

RESOLVED
posted on May 12, 2014.

I won $800.00 and the casino has been giving me the run around. I finally got a call to verify my information and was told I would receive the Moneygram or Western Union information in about 10 days it is now the 12th of May and this is now 13 days. I just got e-mail saying they could not send me a check. I called and got more run around and was told I would only get $200.00 if I would send them my banking info.

posted on May 14, 2014.

Hi Diana,

There's no runaround here. We notified you that because you are in Washington State, we are unable to pay you via check or Western Union. The only available option for payment is via Pay2Card, which we are more than happy to set up for you. We've already sent you the paperwork to set up the Pay2Card and as soon as we receive it completed, we will issue your payment, straight away.

Further, you used the Players Rewards Card for your deposit, in the amount of $100. The maximum withdrawal when using the Rewards Card would be $200.

I hope this clears things up,

Tawni

AskGamblers
posted on May 16, 2014.

Please inform us is this issue resolved? Thank you.

AskGamblers
posted on June 5, 2014.

This case has been reopened upon player's request.

posted on June 5, 2014.

I was told 2 weeks ago that the casino was going to send me paperwork to fill out to get my payout. I have not received it. And now the casino will not me log in so I can at least play the credits that are left because they will not give me aa the money I won. I feel that they think if they put me off long enough they can just keep the 200.00 that they owe me.

AskGamblers
posted on June 7, 2014.

Dear @diana.russell.581,
Did you get any email from the casino? Any update considering this complaint? Thank you.

AskGamblers
posted on June 20, 2014.

Hello Diana, would you be kind to update us about this complaint? Is it solved now?

posted on June 23, 2014.

As the player has not responded, I just wanted to comment, her payment was sent off last week and she has already been informed of the tracking information. I would hope this will be marked as resolved unless the player comes back and states otherwise.

Regards,

Tawni

posted on June 24, 2014.

Ok you tried to send my money by Fedex but I have not yet received it Fedex web site says the package is in Memphis Tn waiting for clearance, what ever that means.

AskGamblers
posted on June 26, 2014.

Dear @diana.russell.581,
Did you receive your funds?