Vegas Casino Online - Stalling payment

RESOLVED
sesnelson United Kingdom
posted on June 9, 2016.

I played on the slots of Vegas Online Casino and won on 27th May 2016. I have left it the 14 days they state on the website that it takes to process the payment, before complaining, however I have felt uncomfortable about it since my first contact with the casino after my win. |I was asked to verify my documents, which I promptly did. I was then emailed saying they would ring me for further verification. I emailed ten times to finance with no response. On 3rd June I contacted finance live chat and someone rang me back. I ask if I could change my payment method to wire transfer instead of a cheque, due to the delay and I was informed that there was a problem with the ACH transfers and if I changed payment methods this would put my payment to the back of the queue. They also said they did not have any emails from me. I have sent about 15 altogether. I spoke with finance online chat last night and they said that my payment may be processed on Friday or Monday approximately. There are far too many non committal words in that sentence. I have played casinos in the UK and have always been paid in 48 hours. I am very shocked and disappointed at being treated like this. I hope you can help. I am still no further forward. My winnings continue to say pending as they have done since 27th May.

posted on June 13, 2016.

Dear sesnelson,
Your payment was sent and confirmed by our processor on June 10th. If you have not received it already you should any day now. If you do not please contact our Finance Dept. Thank you

AskGamblers
posted on June 17, 2016.

Dear @sesnelson,

Are there any updates on your issue? We hope you received your payment and we could close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Thank you for your cooperation.

sesnelson United Kingdom
posted on June 17, 2016.

Thank you for your help with this matter. A cheque has now arrived by courier. It has been very hard to cash and I will subsequently have to wait 6 weeks for it to clear. Thanks again.

Kind Regards

sesnelson

AskGamblers
posted on June 17, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.