Planet 7 Casino - No payment received

RESOLVED
win2day United States
posted on March 18, 2016.

I had a withdrawal approved on 1/29/16 for $1,126.00. I have not received a check and when I contact them, they can't give me an answer as to when I might receive it. It has been way over the timeframe for payouts. Can you please help? Thank you

posted on March 23, 2016.

Hi win2day,

I can see that your payment was sent off to processing and I am just waiting on the tracking. I will check first thing in the morning to see if the tracking is available.

Of course, I'll advise as soon as I have further information.

All the best,

Tawni

win2day United States
posted on March 23, 2016.

I appreciate any assistance you can provide. Thanks

posted on March 26, 2016.

Hi win2day,

Unfortunately, I've not seen the tracking just yet. It's a tough week, as our processors shut down, Thursday for Easter weekend. I would imagine we'll see the tracking come through, Monday or Tuesday at the latest.

I'll stay on top of this. ;-)

Tawni

win2day United States
posted on March 28, 2016.

I appreciate you staying on top of this. It's been 2 months since it was approved. Thanks

posted on April 1, 2016.

Hi win2day,

I'm happy to report back that I've received tracking and it shows that your payment is set to be delivered tomorrow (Friday).

All the best,

Tawni

AskGamblers
posted on April 4, 2016.

Dear @win2day,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

win2day United States
posted on April 4, 2016.

I have received my withdrawal. Thank you so much Ask Gamblers

AskGamblers
posted on April 5, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.