Planet 7 Casino - No payment for over a month

RESOLVED
posted on May 31, 2016.

Approved for payout on 4/27 for $2065. Been in "escalations" for 2 weeks. Same story no calls and directing me to call or email different people.

AskGamblers
posted on June 4, 2016.

Dear @Steelers1,

Please let us know if there's some update on your issue.

posted on June 4, 2016.

Well supposedly they said they should have tracking for a check next week. I guess I will see. Many delay tactics that I wish i could post here but my personal information is in the thread of emails I have. My payout was approved on 4-27. Ridiculous. I had even called Chris the vip host. Left him 3 messages to call and nothing. They need to revise their website where they say they pride themselves with their customer service. The only one ever nice was robin. This ally though is a piece of work.

posted on June 6, 2016.

Hi Steelers1--

I'm sorry for the delays and frustrations with this, as well as for my slow reply.

I'll be looking into this, first thing in the morning--now that I'm involved, I'm certain this will be resolved quickly.

I'll be back with an update, later in the day.

All the best,

Tawni

posted on June 7, 2016.

Hi Steelers1--

I've had a look at your account and I do see that the payment was delivered to you yesterday (Monday). :-)

If you have any further questions, please don't hesitate to contact me.

All the best,

Tawni

AskGamblers
posted on June 7, 2016.

Player informed the AskGamblers Complaints Team today that payment has been finally received after 5 weeks delay. Bsed on this new information, our team consider this case as Resolved and it is now being officially closed.

Thank you all for your cooperation during the complaints process.