Planet 7 Casino - No payment or verification of payment being processed

RESOLVED
Abanta United States
posted on November 4, 2016.

I submitted a withdrawal request on October 11 for $1,000. I then sent my verification documents 4 times. 2 times to the managers email I was directed to send them to. I talked to a customer service rep again 2 days ago and they said not to send the documents anymore that " to be frank,the processing department is going through changes and not to worry I will get my money." I still have not gotten an email or any information on when my payment will be sent. The withdrawal section of my account no longer shows the$ 1,000 pending withdrawal.

AskGamblers
posted on November 10, 2016.

Dear @Abanta,

Please let us know if there's some update on your issue.

posted on November 14, 2016.

Hi Abanta--

I'm very sorry for the delay and frustration you've experienced with this.

I've looked at your account and I do see your payment has already been sent to be processed. At this point, we're just waiting on your tracking, which I hope to receive later today or tomorrow. As soon as your tracking comes through, I'll be sure to update this post.

All the best,

Tawni

posted on November 15, 2016.

Hi Abanta--

I'm happy to say I've received your tracking and I do see that FedEx shows this will be picked up by you, rather than delivered. This is clearly available, now. ;-)

Once again, I apologize for the headaches with this.

I wish you all the best,

Tawni

Abanta United States
posted on November 18, 2016.

Complaint resolved

AskGamblers
posted on November 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.