Slots of Vegas Casino - No Payment, No one is helping me

RESOLVED
Jessica Mays United States
posted on June 1, 2016.

I made a withdrawal for $2500 that was approved on May 12th. The assured me after 10 business days I would recieve a tracking number. After 10 business days they said 5 more. We are now at the first of June, with no tracking number (mind you I made the withdrawal request in April) Now when I call, no one answers, and when I try to chat they just ignore me, and leave me hanging for 30 minutes. Can we get Tawni to look into this? I have seen a lot of people deal with the same issues, and I don't want to wait over 2 months for a payout everytime with this casino. I like SOV, but this is too much.

Jessica

posted on June 6, 2016.

Hi Jessica--

I'm sorry for the delays and frustrations with this, as well as for my slow reply.

I'll be looking into this, first thing in the morning--now that I'm involved, I'm certain this will be resolved quickly.

I'll be back with an update, later in the day.

All the best,

Tawni

Jessica Mays United States
posted on June 6, 2016.

Thanks so much. You're really good at getting stuff done quickly. I appreciate it and look forward to your reply. Thanks agin!

posted on June 8, 2016.

Hi Jessica--

Apparently your delivery was much quicker than my receipt of tracking--I just received your tracking and I see the payment was already delivered to you, yesterday. :-)

I wish you all the best,

Tawni

Jessica Mays United States
posted on June 8, 2016.

Yep got it in the AM, deposited yesterday supposed to clear on Thursday. So as long as that goes well this complaint can be resolved.

AskGamblers
posted on June 9, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.