888 Casino - No payment as of yet

Steve Argent United Kingdom
posted on July 13, 2016.

Been playing at 888 for almost a year. Iv made several withdrawals and never had a problem. Never been asked to send documents for verification purposes. I made a withdrawal for a total of £3200 in two payments one of £1200 & £2000. This was made last weekend. 1200 was with withdrawn on 1/7/16 and 2000 was 3/7/16. There was a Delay in processing these payments. I finally recieve a email on the 6the and 7th of July saying they were completed successfully. In ever past time from the moment I recieve the confirmation email the funds hit my bank account within 24h. It is 13/7/16 today and still no funds. Iv spoken to my bank which is barclays and they have spoken to several departments including international payments team. Iv provided transaction I.Ds and other information and they cannot find anything. 2 days ago 888 forwarded this to the transaction team for query and I'm yet to recieve a answer. This is highly frustrating and I do hope they sort this out soon after seeing so many peoples accounts being closed or blocked for no reason iv got to say I'm starting to worry. Something not right is going on here and it looks like I'm not the only one suffering. I will update as soon as I get updated. Thanks for reading.

posted on July 14, 2016.

Hi there. Thank you for contacting us and highlighting the concerns. Please be rest assured as per the information provided by the support team, unfortunately your withdrawal request encountered a delay. We were highlighted to the technical issues with our payment providers. The processing center is trying to resolve their issues, as according to our records all cashouts were paid.

We have passed your concerns on to the Transactions Team at Cassava Ltd and they will investigate your withdrawal request delay.
888casino team

posted on July 18, 2016.

Dear Steve,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.