99 Slot Machines Casino - No Pay Out and No Communication

owenclear United States
posted on December 30, 2014.

I ask for a withdrawal of $1,805, on Nov 12, 2014 from my account at 99 Slot Machines. Since then, I have been ignored or just brushed away with standard form-letter like responses. Below is a copy of my latest email to them, listing the problems and steps I've taken. I would appreciate any additional assistance you may be able to provide. Thank you. Clarence Clear.

Dec 27 (3 days ago)

to jack

RE: LTK12167046745997X

On November 12, 2014, I submitted a request for withdrawal and all necessary paperwork and documents needed for my account to be verified and the request to be processed for approval. On November 24, 2014, I received an email from "[email protected]" (Player Security) at your casino, stating that the paperwork had been received and approved.

Since that time I have submitted several email requests, made countless phone calls and "live chat" requests, for information about the my withdrawal. So far, all I have been told is that the request is still pending the managers approval and it should be processed and sent to me within the next few days. All emails I have received in regards to my inquiry appear to be a standard, "rubber-stamp" reply thanking me for my request and that someone would be in touch with me within 24 hours. Todays date is December 27, 2014 and I still haven't heard from anyone.

I have read and re-read the Terms and Conditions, to include the section pertaining to Withdrawals. I am surprised that this process has taken as long as it has given the information in the first paragraph of your instructions pertaining to Withdrawal Requests:
"All withdrawal requests are processed within 48 to 72 business hours during our regular scheduled accounting hours, Monday through Friday from 10:00 am ET to 9:00 pm ET. VIP withdrawals are processed from Monay thru Saturday and they are processed in less than 48 hours in most of the cases."

As I mentioned, today's date is December 27, 2014.....well beyond your established and accepted norm indicated in your guidelines. I would appreciate the common courtesy of a timely response to my inquiry and my request for withdrawal as well.


Clarence Owen Clear

posted on January 4, 2015.

Any update considering this complaint? Thank you.

owenclear United States
posted on January 4, 2015.

I would like for them to honor my request and disburse my payout.