No money from Grand Reef Casino

RESOLVED
posted on September 25, 2012.

I won $5 700 on 18/9/12 and requested a payout; previously I submitted all the required documentation (4 times as they said I hadnt submitted it correctly which i had) I was sent an email saying it would go thru the finance team etc and that I would get the money in 4 working days maximum; I have emailed daily and had the standard emails back about my money being with the finance team. 2 days ago I began phoning the "freecall" Australian number and it was disconnected suprise suprise

I have spent the last 3 hours tonite with the chat team who keep saying the same crap that my query is "with the finance team"

I am about 99% sure this site is a scam and what is sad is that I am a single Mum who has no spare cash and when I had a spare $100 left from my tax rebate (I work full time) I decided to try my luck and this is what has happened)

I am upset and dissapointed and urge other people not to use this site What do I do from here?

posted on September 28, 2012.

Hi there,

LISAMH's withdrawal request was processed within the 4 working day timeframe, but there are sometimes additional delays once the issuing bank has sent the payment. It is common for international bank transfers to take 2-3 working days "in transit" before the funds reach the recipient's bank account.

We have communicated this to the player in question via e-mail, telephone and live chat, and believe this issue to now be resolved. Whilst we are obviously sorry that the player suffered from the inconvenience, the truth is that we are unable to speed up the bank transfer process as it is out of our direct control. As per our promise, the withdrawal was processed within the promised timeframe, but the extra delay was part and parcel of international bank transfers.

Regards,

Grand Reef Casino

AskGamblers
posted on October 2, 2012.

 Is the payout received?

AskGamblers
posted on October 6, 2012.

 Please, post your reply, otherwise this complaint will be closed!

AskGamblers
posted on May 30, 2013.

 This complaint can be considered solved!