888 Casino - No help over sending documents

RESOLVED
posted on September 7, 2015.

Hi,

I recently got extremely lucky at 888. My boyfriend has played poker there and gave me a link to play on the casino games with some money as an early birthday present. I played around a little then found out I had £88 bonus! I played the spins and got the Max £10 to play with. I played with the funds left in my account for a while then decided to take a chance and stick it all on one spin. After some small wins then a small loss I won 10 free spins for my full wager! From these free spins I won an incredible £3300!!! Not bad from a £17.50 wager! I read the T&Cs because the money wasn't in my account and realised I had to wager the bonus 30 times. I stuck £10 on the spins enough times and the money was in my account! I withdrew it and it said it was going through.

I've since had many emails from 888 telling me my account has been restricted or similar and I need to provide different documents. I realise that this is 100% standard procedure and am happy with them asking for them- I would if I was them! The problem I have, is that I don't have a notarized document. I was not paying bills at my old home so have no utility bill to send them :'( I only have a few documents with my old address on (a bank statement pay slips and p60) and I don't know if they are applicable or exactly how to get them notarized. I have sent off a picture if my passport but don't know if that will be classed as notarized either :( I've emailled the support a few times but they haven't got back to me and I'm worried I'm never going to get the money :(

Please can I have some help on what documents are acceptable and how to get a document notarized.

I have loved playing 888 and hope this grts resolved and I can play there again in the future!
Thanks!

Pandinha

posted on September 10, 2015.

Hi Pandinha,
An email was sent to you,
Can you confirm all is sorted?
Thanks,
888casino team.

AskGamblers
posted on September 12, 2015.

Dear @Pandinha,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.