Las Vegas USA Casino - Not getting my winnings

RESOLVED
sae
posted on July 7, 2016.

I'm afraid I am not going to get paid my winnings which are a little over $2000.00 there is no working phone number to call and talk to someone in person. They keep saying that their processor is down and payments are delayed. they have no problem taking my money immediately they should payout in the same manner

posted on July 11, 2016.

Dear Sae,
Our FInance Dept has answered your query as best as they can. Given what you have said above you have clearly contacted them already. As they have explained to you withdrawals are serviced on a first in/first out basis and the payment option you chose is backlogged on the processor's end. You will receive your withdrawal in due time. Unfortunately we cannot control the timing for all of the reasons already provided to you. Thank you.

sae
posted on July 13, 2016.

that is not a satisfactory response. I would like a time frame on when I can expect my winnings. It is not my problem you are having processor problems, you still owe your customers an answer and a solution. Like I said earlier you have no problem taking my money right away, the payouts should be as efficient!!

posted on July 13, 2016.

Dear Sae,
While you may not like the answer provided, it is the honest answer. You will be paid in due process when your turn comes up. We do not have a crystal ball to foresee an exact date under the current circumstances due to the processor's situation.. Our Finance Dept. will advise you when your withdrawal has been processed and you may contact them directly as you have been. We will not be responding to this post any further. Thank you.

AskGamblers
posted on July 16, 2016.

Dear @sae,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.