Casino Cruise - Refused to credit a bonus as advertised

posted on November 24, 2015.

Hi. My login in a casino cruise vmaxvn. To me the message with a bonus came to email: 200% reload, Deposit today - and get 50 free spins for Gonzo's Quest tomorrow. I decided to use this bonus. I read rules of a bonus of https:­//w­ww.c­as­ino­cru­­m/r­u/P­rom­oti­ons­/Te­rms­Con­dit­ion­s/s­ign­upb­onu­s/2­00u­pto60FS
The account in a casino at me in UAH. I made the deposit of 620 UAH. Removed 26.59 USD from my neteller of a purse.But I didn't receive the bonus on the deposit. I communicated about online support of a casino and to me told that the bonus isn't available to players from Ukraine. But in rules it isn't specified. I read rules before the deposit. Why in rules it isn't specified restrictions for Ukraine to me couldn't answer in online to support. Excuse for possible mistakes in the text. I use an online translator.

posted on November 28, 2015.

Any update considering your complaint? Thank you.

posted on November 28, 2015.

Support of a casino cruise doesn't respond to my messages. But I replaced that they brought updatings in bonus conditions - https:­//w­ww.c­as­ino­cru­­m/r­u/P­rom­oti­ons­/Te­rms­Con­dit­ion­s/s­ign­upb­onus/4 . Now from Ukraine bonuses aren't available to players. I couldn't find the kept copy of these conditions in webcache google. But it is possible to find the description of a bonus at affiliate sites of this casino where it is specified that the bonus is available to players from Ukraine.

posted on November 29, 2015.

just I received 50 free spins in gonzo quest. the message from support of a casino wasn't. I found them in the gonzo slot.

posted on November 30, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.