Thrills Casino - Bonus not credited as advertised

RESOLVED
posted on September 4, 2015.

No bonus at all recieved. I deposited $20 then $30. A total of $50 and recieved no welcome bonus at all. I emailed the customer support and they advised me that I should have ticked a box to recieve the bonus however there was no box to tick when I was using poli to depoit the funds. The casino bonus was supposed to be 100% and 100 free spins. I did not recieve anything whatsoever and support were very unhelpful and unwilling to rectify the situation.

posted on September 4, 2015.

Hi Penny0088

Could you let me know your username so I can investigate things from my end.

Regards

Bruno

posted on September 4, 2015.

It asks for username when you submit the request. I've sent my username to support several times. My username is penny0088

posted on September 5, 2015.

Hi
Since you are in direct dialogue with our customer service I reckon there is no further need for my help. If so, just ping me.

Regards

Bruno

posted on September 5, 2015.

Ok. Well I still haven't had anything done about it and its been several days..

posted on September 7, 2015.

Hi

You forgot to claim the bonus and decided to play with real money. Due to that there is not much that can be done I am afraid.

Regards

Bruno

posted on September 7, 2015.

Hello,
I did not forget to claim the bonus. There was no option to claim it on the mobile application when I deposited via poli. I then contacted support.

posted on September 8, 2015.

Hi again

I reckon you must have missed it. In these cases our customer service will gladly help you with activating the bonus, but if you play with your money its already to late for obvious reasons.

Regards

Bruno

posted on September 8, 2015.

Hi Bruno,

Thrills support people have finally sorted it out for me. The last of the spins should be in tomorrow night 8pm my time. Its just a bit difficult with the time difference. Of coarse your attitude and unwillingness to help in regards to the situation hasn't helped at all. I certainly hope I don't need to deal with you or your negative attitude again. I think I will just stick to royal vegal and go wild casino. At least they are helpful and willing to sort any issues out. I have also never had any problems with withdrawals and not being able to enter bic/swift codes etc. Just thought I'd try Thrills casino as there is different slots from what I've played. I did enjoy the games but everything else was just too much of a hassle as far as I'm concerned. I sincerely hope you don't treat all your new customers like that as you wont be keeping them for long. I am quite a regular online casino player that will not be depositing with Thrills casino again.

Regards,
Penny

posted on September 8, 2015.

We can now close this case. Thank you

posted on September 8, 2015.

Hi Penny
Bear in mind that our CS-agent are the primary contact in these cases and I just worked as middle men in these cases. In this scenario you were already in dialogue with our customer service so I am glad you sorted it out. I am always here to help when I can, can assure you of that, so I am sorry to hear I was not willing to help in proper fashion. Despite your first bad start I hope you will come back and enjoy Thrills again in the future.

Regards
Bruno

posted on September 9, 2015.

Complaint is resolved.

AskGamblers
posted on September 12, 2015.

Based on the player's last comment we consider this case as resolved and it is now officially closed.