Magical Vegas Casino - Bonus not credited as advertised

RESOLVED
jlourencorp Netherlands
posted on September 30, 2015.

I received today this email:

Final Call for an exclusive 25 Free Spins + 150% Bonus on your first deposit! This offer ends at midnight!

and decide deposit 20 euros to try, i surprised with a answer of chat because deposits with neteller don't received any bonus. ( FIRST and PROMOTIONS ). Also she said i don't write the code in the moment of deposit. I'm sure i write the code and validade. When i tried again put the code after deposit the message:

Your code already used!

Incredible!

AskGamblers
posted on October 3, 2015.

Dear @jlourencorp,

Any update regarding your complaint? Thank you.

jlourencorp Netherlands
posted on October 3, 2015.

Hello @askgamblers until now I don't hear nothing. Thank you

posted on October 5, 2015.

Dear Joao, as per our terms and conditions, deposits made using Neteller will not qualify for any bonuses. This is clearly stated in our terms here: https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ion­s/g­ene­ral­-pr­omo­tio­nal­-te­rms­-an­d-c­ond­itions/

This is due to historical abuse of this payment method.

Please also be aware of term 9.12 due to your registered location: https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ions/

Please note that you received the message you did as the payment option your chose did not qualify for a bonus.

If you would like to discuss this further, you can contact us at [email protected]

AskGamblers
posted on October 7, 2015.

According to Magical Vegas Promotional Terms https:­//w­ww.m­ag­ica­lve­gas.co­m/t­erm­s-a­nd-­con­dit­ion­s/g­ene­ral­-pr­omo­tio­nal­-te­rms­-an­d-c­ond­itions/ that say ' Deposits with Neteller do not qualify for Bonuses ' and the fact that player himself acknowledged to made deposit via that particular method, we consider this case as resolved in casino's favor and it is now officially closed.

We advise player in future to read more carefully all the casino's T&C in order to fully understand casino's policy, since once accepted T&C must be obeyed.