Slot Madness Casino - No payment

RESOLVED
adcfoa12 United States
posted on March 4, 2016.

I won 100.00 off of their free 50.00 no deposit bonus. I sent in all required paperw­ork­/id­ent­ifi­cation over 10 days ago. Each day this week I have been on chat with someone to try and get an update. Only to be told mgmt has been notified and the auth process is very slow these days. It was Feb 23rd and now it is March 4th. No resolution, no emails, no winnings. Shame considering I quite like the games and casino set up, but I will not put my own money into this casino if this is how their first impression is going to be. Now they have personal info on me and noone there can give me any confidence that anything is being done to resolve my situation. Ticket LTK12166018108891X

posted on March 9, 2016.

Hi adcfoa12,

We'd be more than happy to pay you, however, we're still waiting on your paperwork. We've sent you an email requesting the documents, but have yet to receive a response.

Once we receive your docs, we'll move forward and take care of this payment for you.

All the best,

Tawni

adcfoa12 United States
posted on March 9, 2016.

Tawni,

Thanks for the response but I have sent the documentation three times now over the past 11+ days.

If you'll reference the ticket # above and Ill repeat it here (LTK12166018108891X) youll find the attachments there. Dated 2/26. Then sent again dated again 2/29.

Yesterday morning I received an email from Ally who says she is an escalation manager for Slot Madness. She requested my docs again and I sent them to her. Ive yest to hear from her.

My apologies Tawni, but your statement that youre still waiting for my documents is untrue. As I have provided them 3 different times now. This even confirmed by some of your chat representatives unless they were just trying to appease me and get me off the line.

I will not attach my personal documents here but can give you Ally's email address so maybe you can confirm with her that she received my personal documents. Or LTK12166018108891X is easily referenced I would imagine.

Please resolve the inefficiencies on your end. I have complied on my end.

Thank you,
Troy

posted on March 9, 2016.

Hi adcfoa12,

I'll look into this, first thing in the morning. I'll definitely get back to you, tomorrow.

Take care,

Tawni

adcfoa12 United States
posted on March 9, 2016.

Tawni,

Thank you. I look forward to hearing from you.

adcfoa12 - Troy

posted on March 11, 2016.

Hi adcfoa12--

A little embarrassed on this, as you were absolutely right. I appreciate you giving me the tracking on this, as I was able to hunt things down.

I've gone ahead and got your withdrawal approved and I hope to have tracking on this for you tomorrow or early next week. I'll get back to you as soon as I have the information. :-)

All the best,

Tawni

adcfoa12 United States
posted on March 11, 2016.

Hi Tawni,

I totally appreciate your email and effort in resolving this matter for me. Sometimes things do slip through the cracks and this seems to be one of those times. Please do notify me when the withdrawal is sent out.

Thank you for your efforts and once payment is resolved Ill look forward to playing your casino once again.

All my best as well,
Troy - adcfoa12

AskGamblers
posted on March 15, 2016.

Any news?

adcfoa12 United States
posted on March 15, 2016.

Yes, payment received today. Thanks to Tawni and Ally at SM for taking care of this. And thanks to AskGamblers for a forum that helped expedite the resolution of the issue.

All the best,
Troy

AskGamblers
posted on March 16, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.