Emu Casino - Taking ages to verify my account, stalling my payment

mersi81 Australia
posted on July 12, 2015.

Australian owned ??? I started playing this website they were more than happy to take my money from the credit card, just before end of financial year they upgraded they website however couldn't transfer my funds round $430. For the last month I have been trying to get my verification and to say they are less than cooperative is an understatement. I have sent them My driving licence , passport copy, marriage certificate, utility bill and the still can not verify my account. Customer service is a joke an you cant really get any answers, during all this time I am trying t verify my account not once did anyone call me (I have tried calling the Sydney office number they have on the website and have not once been able to get through )Apperantly they payment are processed by a third party???? Panda Media with offices based in Malta and they advertise themselves an Australian owned company. I just can not believe that this people are legally allowed to take money from hard working volnurable people (I started playing this casino after my dad passed away) and are able to get away with it. Its not even about the money any more the stress and time I have wasted with them is much more than this $430, Do not play this casino and throw your money away they are not nice people. I will be calling my bank to find out how they could have this site as a secure site which it obviously isn't.

posted on July 13, 2015.

Hi there Mersi,

Sorry to hear that you’ve been having difficulties with making a withdrawal from your old Emu account. With any withdrawal it is standard industry practice and a licensing requirement to ascertain the identity of all players, that is common with any reputable operator.

Account verification, payment processing and related customer support, have been up until the EmuCasino re-launch, managed by Panda Media – a company based in Malta who also manage Videoslots.com (also found here on AskGamblers).

Unfortunately EmuCasino has no control or influence over how Panda Media conduct their business and also have no visibility on the correspondence you’ve had to date with Panda Media in regards to your account verification.

Please note that as of the re-launch of the site, Panda Media are no longer offering any services to EmuCasino. Unfortunately you will need to address this outstanding account verification directly with Panda Media who you have been, to date.

Providing your account verification documents are in order, once verified you will be able to make your withdrawal.

Kind regards

EmuCasino Customer Support

posted on July 14, 2015.

Hi mersi81.

Please send an email to [email protected] and we will solve this for you. The same goes for any other player who needs help with their old EmuCasino accounts.

Best regards,


posted on July 18, 2015.

Dear @mersi81,
Any updates regarding your complaint?
Thank you.