Never received the withdrawal from Las Vegas USA Casino

UNRESOLVED
posted on April 5, 2013.

Dear Ask Gamblers:

I have been VERY patient and quite understanding with Las Vegas USA Casino; I cashed out, and per their customer service agent, did so with TWO transactions, as the max amount allowed per withdrawal request is $2500--so I withdrew the $2500 and another withdrawal for $1650. This was on February 28th...

After some banking problems which we straightened out (they had the incorrect account number), I finally received one withdrawal in my account for $1650 nine days ago; I have asked them numerous times to send me my $2500, as they obviously have my correct info...and I keep getting letters stating that it "was sent for processing." If it was, in fact, sent, it was only sent once back on March 22nd to the WRONG account number (they originally sent the $2500 but left the last number OFF of my account, and after I rectified this they said it might take a full week to verify that the post never went through.) Well, it has been WELL OVER A WEEK since March 22nd, and we are at the two week point and I still am owed my withdrawal!

Please help me get my money. I have copies of all of my correspondences to and from the Financial dept. at Las Vegas USA Casino if you would like copies--I have primarily dealt with a man named Wale, with a couple of recent emails from a woman named Kristy...they just verified that the money was sent days ago which is not so. When the money is sent, it posts within 24 hours to my account, plain and simple, and I receive a text notifying me of the deposit. I am counting on you to help me with them, as I don't think they are trying to rip me off but at this point they simply need to redeposit the funds.

Thanks in advance for your help in mediating this problems!

posted on April 9, 2013.

Dear Ask Gamblers:

One additional piece of info: On Friday, April 5th, the financial department requested that I send a statement from the Bank which I am receiving my withdrawal funds showing all activity from March 27th through April 4th; I was asked to scan these and attach via email or fax it to them so that they can "send to their payment processor to prove that no payment for $2500 was ever received on my account."

I immediately provided this information, and they thanked me and told me it had been forwarded to the payment provider....

As of Tuesday early AM, I have still NOT received my withdrawal funds for $2500 from them!! This is just getting ridiculous, and I am not beginning to wonder why, when THEY are the ones who brought it to my attention that the account number was incorrect in the first place, that they never asked for this statement earlier??? And why did the payment not go out on Friday afternoon, as I provided proof that it was not received?

That is all of my update, I hope you can get some action on this long awaited money of mine. Thank you!

posted on April 9, 2013.

Dear Ask Gamblers:

One additional piece of info: On Friday, April 5th, the financial department requested that I send a statement from the Bank where I am receiving my withdrawal funds showing all activity from March 27th through April 4th; I was asked to scan these and attach via email or fax it to them so that they can "send to their payment processor to prove that no payment for $2500 was ever received on my account."

I immediately provided this information, and they thanked me and told me it had been forwarded to the payment provider....

As of Tuesday early AM, I have still NOT received my withdrawal funds for $2500 from them!! This is just getting ridiculous, and I am now beginning to wonder why, when THEY are the ones who brought it to my attention that the account number was incorrect in the first place, that they never asked for this statement earlier??? And why did the payment not go out on Friday afternoon, as I provided proof that it was not received?

That is all of my update, I hope you can get some action on this long awaited money of mine. Thank you!

posted on April 9, 2013.

Dear Ask Gamblers,

In regards to this customer's complaint kindly note that we do not consider it as valid, this customer has provided us with wrong banking information which caused us a lot inconveniences with our payment provider, the fee we needed to pay for her mistake goes beyond the amount of the fee she needed to pay for her OWN mistake ($100 for each payment bounced). Now, she made the mistake, she is the cause of the delay on her withdrawals, obviously we need to process 1 withdrawal at a time as we did with the original cash outs and she does not want to pay the second $100 fee for her second bounced withdrawal, do you think this is fair? Check her email below:

“I will be willing to accept a fee for no more than $25 for this error. Anything more than this is simply excessive, as it was NOT my fault, and I have been asked to wait for long periods of time, along with providing documentation from my bank (which I may charge for if I felt it was necessary!). I think this has gone on long enough, so please do not try to take money from me that I have been waiting much too long for as it is...”

I would love to have the point of from AG in regards to this case; by no means would we try to deny the well deserved cash outs to our customers but it seems that this player is not understanding that the only barrier holding her payout is herself and her attitude, we are losing more than the $100 fee you need to pay ma’am.

Best regards,

Security Department

Las Vegas USA Casino

posted on April 10, 2013.

Dear Ask Gamblers:

I was never informed of any $100 fee for each time the Financial Department had to resend the funds; in fact, the first time they mentioned it was on April 9th (please refer to letter from Casino below)

Also, I was told that the error with my account number could hold up my payment "into next week" back on March 22nd, and then asked to provide the Financial Dept. with my bank statements showing that the $2500 never hit THE WRONG ACCOUNT! I provided them with

scanned statements immediately, and my attitude has been patient up until they tried to tack on extra fees. The truth is that it was only sent once with incorrect info, and returned once, period.

I have not received the $2400 that they claim they sent yesterday.



Please be advised that today your payment was sent by direct deposit as requested. Also we want to inform you that $100.00 were deducted from you payment since our provider has charged us this fee due to the many times your payment has been sent with wrong bank account number and the consequent return of your deposits due to this issue.>>>

posted on April 13, 2013.

Dear Ask Gamblers,

This payment was sent already; by this time customer should have received it.

Best regards,

Security Department

Las Vegas USA Casino