Complaint status
This is what I call professional and responsible Customer Support.
Keep up the good work!
Never play at Grand Reef!
I want to warn people never play at Grand Reef casino!
The so called big welcome bonus is never paid.
I made a first deposit of 200euros but (unlike other Playtech casinos) my money + my bonus was not added instantly. I founf that very strange because i gamble quite often and i never had problems with moneybookers.
First they told me that they deposit from Moneybookers came not true.
I contacted Moneybookers and they assured me they send the money to Grand Reef.
After a long time, asking for my money, they 'found' it and it was credited to my account.
But no bonus!
I asked what was wrong and they told me they needed a copy of my bankstatement and ID first. (special rules of their casino) After sending this nothing happenend.
During the weekend they told me that the people of the financial department where not available. But it would be taken care off first thing on monday.
Monday they told me it would be credited shortly. In the afternoon and evening: same story!
Tuesday it would be credited shortly.
and it goes on and on like that...
I never received the Welcome bonus of 200euro.
NEVER PLAY AT GRAND REEF Casino!
Hi there,
Please note that this has been resolved. We did request documents, and the player did submit and his bonus was honored.
I would like this marked as resolved.
Thanks,
Grand Reef Casino
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I found it better that a casino request documents
prior to sending the bonus , Since many casinos or at least some bug the player when cashout comming about documents that are not approoved . so you receive back the deposit , and go to first class groups , but if they found the deposit after 2 weeks , not cleared from yr complaint, is not a reason to avoid reef forever .
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