NetBet Casino - withdrawal return taking ages

RESOLVED
posted on December 7, 2013.

Made a £250 from netbet sportsbook on 1 Dec 2013, as of 07 Dec still not in my bank. History seems to show withdrawal was validated on 03 Dec, but no sign of the money. Live chat has no live operators. I have sent 3 e-mails to support with no response and phoned this morning, message saying cant take calls. All extremely poor.

posted on December 8, 2013.

Hello,

Given that your winnings have been already validated within 48 hours after you submitted the withdrawal request and that our Financial Team has informed you via e-mail (which was sent to you on the 5th December) with regards to the standard delays for receiving your winnings, let us begin by saying that your complaint comes as a surprise to us.

We wish to remind you that, once the winnings are validated, you shall retrieve the corresponding funds onto your card account within approximately 4 to 6 business days after the withdrawal is validated. Hence, please count 4 to 6 business days starting with the 3rd December, when your winnings were validated.

Moreover, rest assured that our Customer Support Team is at your service to answer all your queries within the shortest delays. However, in case you were not able to reach us via phone, this is because our operators were involved in other conversations at that time and this is why, we suggest that you leave a voice message so that we may get back to you with a phone call. Upon checking the voice messages received on the 7th December, we inform you that we did not receive any voice messages from your side.

We wish to emphasize once again that our company handles every situation with the utmost professionalism and consideration and to assure you that we acted accordingly in your case as well.

Should you have any further questions, please don’t hesitate to contact us.

Best regards,

Customer Service NetBet Sport

posted on December 9, 2013.

Not resolved. Now 8 days since money withdrawal and nothing back in my bank.Riduiculous amount of time and double what most other sites are delivering. I recieved no mail from Netbet on 5th Dec as they claim, in fact the only non automated reply I have had to my e-mails was uncannily hours after I posted on here. Nice to see they admitted they dont answer the phones on their 24/7 customer phone line, and still no one on the end of their live chat service. I await the return of my winnings,

posted on December 10, 2013.

Noew 9 days since withdrawal and 7 days since withdrawal alledgedly vailidated, no sign of my money

posted on December 10, 2013.

E-mailed NetBet customer services on this again this morning about 8am, once again no response back.

posted on December 11, 2013.

Not resolved, now 11 days since withdrawal and no money in bank this morning.. I have not come across service like this before in 10 years of using gaming sites

posted on December 11, 2013.

Hello,

Following your phone conversation with one of our customer service operators,we would like to confirm that your withdrawal request was processed by our payment agent and transferred on your bank card.

We would like to emphasize that there is no reason for you to worry and that you will receive your winnings the following days.

For any other questions or concerns, you have the possibility to contact our Customer Service via e-mail, live chat or by phone.

Kind regards,

NetBet Casino Representative

posted on December 11, 2013.

Netbet have indeed phoned me today, which is something. They claim they have sent my money which should be with me this week. They have apologised and credited me with a £20 bomus. So some effort today, however I still dont have my winnings, which is hardly an earth shattering amount.

posted on December 12, 2013.

Not resolved, money hasnt arrived again today. E-mailed again, no response

posted on December 13, 2013.

Glad to report this is resolved, money arrived in my bank this morning after 12 days of waiting. Only seemed to get any response from them when Id posted on here. Not sure Id risk depositing any money with them again after this episode.

posted on December 14, 2013.

Hello,

We are happy to hear that you received your winnings.

Once again, we apologize for the delay, although it was not caused by our customer service.

However, we hope that we can maintain your trust and we kindly invite you to access our promotions page in order to benefit from the lasts offers.

Best of luck in your future endeavors!

Kind regards,

NetBet Representative

posted on December 15, 2013.

Bizzare response above. Took 12 pay out and only responsed to me when I complained on here. BUT it wasnt customer service.??? Remains the worst experience in 10+ years of gaming sites and wont use them again.

posted on December 16, 2013.

Hello,

We regret to find out that your experience with our site has not been as expected despite our efforts to keep you satisfied.

We remind you that a bonus of 20 GBP was credited on your player account, our team has tried to speed up as much as they could the validation process of your withdrawal request. It comes with great surprise to see that you are still not pleased.

Rest assured that our players represent our priority and our team is striving to provide the best service, as part of our commitment to making your experience on our site as enjoyable as possible.

Nevertheless, we would like to underline that the banking delays for receiving your reimbursement are totally independent of our system.

Should you require further assistance with regards to your Netbet account, please feel free to contact us.

Kind regards,

Customer Support Sport Netbet.com

AskGamblers
posted on February 7, 2014.

Player has already confirmed that he received the money and therefore we consider this case closed.