NetBet Casino - still not received winnigs

RESOLVED
lk2013 United Kingdom
posted on December 29, 2013.

i made a withdrawal on 2013-12-07 firstly customer service were brilliant and now it appears not as its almost 21 days since i made withdrawal i had firstly used ukash to deposit then was told had to deposit 20 from my card so i did and i had to send id of which i did however i had lost my bank card in my home and i have a hectic household with 3 children so couldn't find it as quick as i needed to to provide a pic of it so i was instructed via net bet to contact my bank and get the payment honored so i did and provided a screen shot of on line banking showing that card is active and was used for transaction they have took days in between replying to my emails i were so excited to spend it on my kids Christmas checking for a reply every day then i needed to change my mobile number due to my 2yr old putting my phone down toilet and i wanted to update to another email as i thought it were my mailbox being slow and im still being asked for verification over and over absolutely gutted my Xmas it did i relied on the money for Xmas and today is the 29th DEC 2013 and yes i put all my time and effort into trying get in touch before i new it was Xmas eve and i had to lend off a family member to pay for a few presents i had reserved after i won it absolutely gutted me that i got my hopes up for nothing as yet when they have replied it appears that different agents are dealing with customers and not providing enough notes on the customers file as when you contact them again you have to explain it all etc i hope i will receive my money may be i can pay back my family member however netbet have always been well mannered and understanding when they have replied i hope this is just a hiccup and they will pay me soon as i actually like there site and games.

posted on December 30, 2013.

Hello,

First of all, we are pleased to inform you that your file is complete now and your winnings will be processed today or tomorrow.

In addition to this, we would like to emphasize the fact that our company was determined to assist you within the shortest time and that our payment agent required additional information to complete your file due to the fact that you lost your bank card.

We truly understand your situation and we are trying to help you as much as we can. However, please note that the longer verification procedure had to be followed for a correct and efficient processing of your winnings.

Last but not least, we thank you for your feedback and we assure you that we will always do our best to offer you a pleasant experience with NetBet Casino.

Kind regards,

Netbet Casino Representative

lk2013 United Kingdom
posted on December 30, 2013.

since i posted my complaint netbet replied back to me with a full explanation as to why i have had to wait my email states my payment will be sent within the next couple of days so hope fully i will post back with a happy result that my winnings has been banked

posted on December 31, 2013.

Hello,

We are happy to confirm that your withdrawal request was processed yesterday, the 30th of December 2013.

Please be informed that the funds will be available to you in maximum 10 working days.

Thank you for your patience during this time.

Best regards,

Netbet Casino Representative

lk2013 United Kingdom
posted on January 1, 2014.

I have received an email saying that my winnings have been validated and my winnings will be in my account within maximum 10 days thank you for all the help askgamberlers is great for resolving pay issues and netbet were fast to respond as soon as they were aware of my issue

cheers x

posted on January 2, 2014.

Hello,

Thank for your feedback.

Rest assured that we will always do our best to offer you a pleasant experience with NetBet.

We would like to emphasize that there is no reason for you to worry and that you will receive your winnings as soon as possible. Please consider that the bank delays for a wire transfer are maximum 10 business days.

Have a wonderful New Year!

Kind regards,

Netbet Casino Representative

lk2013 United Kingdom
posted on January 5, 2014.

All is well. Pennies. Received. Thanks al n Netbet xl

posted on January 9, 2014.

Hello,

Thank you for your response.

We are glad to find out that you have received your winnings.

Please rest assured that the entire Netbet team is dedicated to provide you with the best services and thus, to assist you within the shortest delays regardless of the inconvenience encountered.

We take this opportunity to thank you once again for the confidence shown in our site and we state our availability for any further questions.