NetBet Casino - Not received my withdrawal and been blocked from the site

RESOLVED
posted on December 12, 2013.

I made a withdrawal request for 1030 on netbet and it was validated on the 26th November. I received an email to say it work take 5-7 working days. I was then told on the online help 10 working days. It has now been 12 working days still no money. Yesterday at 2.30pm I was told the issue had been sent to the financial department and we would hear from them in 24 hours. Nothing heard just been to go on the website and I have been blocked from it "server forbidden". Absolutely awful

posted on December 14, 2013.

Hello,

Following your message, we wish to assure you that we are doing everything possible to process your withdrawal request within the shortest delays.

Please note that our payment agent is in charge of the transactions made on our site and, therefore, we are not able to interfere in the processing of the payments. In addition to this, we would like to emphasize that there is no reason for you to worry and that you will receive your winnings.

Concerning the error you encountered, we inform you that there are no restrictions on our side regarding your possibility to access our games. Therefore, we kindly ask you to try again and, in case the inconvenience persists, please send us a screenshot of the error message that appears.

For additional assistance, we invite you to contact our Support Team at: [email protected]

Kind regards,

NetBet Casino Representative

AskGamblers
posted on January 6, 2015.

This case has been reopened upon casino's request.

Dear @stutle8,

We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers
posted on January 10, 2015.

@stuttle8,
It's a nice practice to confirm is your complaint resolved or not, thank you.

AskGamblers
posted on January 14, 2015.

We have been informed by the casino management that player's payment was successfully processed. We consider this complaint resolved.