BetRally Casino - Stalling verification and withdrawal

UNRESOLVED
Luke Monahan Australia
posted on November 20, 2016.

Hello,

I created an account with BetRally on the 25th of October. The account username is lukeam2000.

On the 27th of October I tried to withdraw money from my account but was unable to. The Casino asked that I verify my account with the front and back image of the card I used to deposit money, a drivers license and a bill. I sent them images of all those documents and they accepted my verification. I again tried to withdraw money and it was denied again. At this point they locked my account so I cannot log in and they asked me to verify my account further by mailing to them notarized ID documentation. I sent them notarized ID documentation on the 31 of October and it was received and signed for at 1:05pm on the 3rd of November. This can be verified with the following tracking number EJ205828939AU at the following address; https:­//a­usp­ost.co­m.a­u/p­arc­els­-ma­il/­tra­ck.h­tm­l#/­track

My account is still locked and they are denying that they have received my documentation.

Please help.

Thank you,
Luke.

AskGamblers
posted on November 23, 2016.

Dear @lukeam2000,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating with AskGamblers Complaints Team.

Luke Monahan Australia
posted on November 24, 2016.

Thank you for publishing my complaint.

The disputed amount is $7240.