Silver Oak Casino - Nearly three months and still waiting on payout

RESOLVED
jaldred1973 United States
posted on May 26, 2016.

I had a great streak one day on March 8th 2016 and got up to over $7,800 and then the greed got the best of me and I ended up with $2,500 to withdraw. The request sat there for over a month before it was approved. I'm sure this is to give people a chance to go in a play with it more and lose it. After a month it was finally approved. They took out the bonus money and the money disappeared from my account and I have no idea where it is. I've contacted customer support several times and got the run around that they are still processing it. Eventually they sent me to the "escalations manager" who would not answer any direct questions and gave me the run around. Eventually they told me that I would not be getting the money in a transfer to a prepaid debit card like I had requested but they would send a check. It is now May 26th 2016 and I have not had any communication form them. I have not seen a check. The money is nowhere that I can see. I have been patient and tried to communicate with them but I get no answers. A few weeks I can understand. A month, sure I can accept that if they have some internal issues that need addressed. But we are now coming up on three months since I won this money. This is unacceptable on many levels. I will never go on this site again. This is the second time I have requested a pay out from them and last time it took about two months. I was not going to go on there again after that but a sales rep called and offered me a bonus and said the process has gotten a lot better. Well, it looks like it has gotten worse.

posted on May 31, 2016.

Hi jaldred1973--

I'm terribly sorry for the delays and frustration you've experienced with this.

I've had a look at your account and I do see the payment has been sent off to you. I would expect to see tracking on this before the end of the week and generally, the payment is delivered the day after we receive tracking.

I will be watching for the tracking and will reply back here a soon as I receive it.

All the best,

Tawni

posted on June 3, 2016.

Hi jaldred1973--

As promised, I'm following up to let you know that the tracking on your payment came in, late today. I see that your payment is set to be delivered tomorrow (Friday) by 10:30 AM. :-)

Again, apologies for the delays.

All the best,

Tawni

posted on June 6, 2016.

Hi jaldred1973--

I was just checking the tracking and I do see that the payment was indeed delivered to you, Friday. ;-)

All the best,

Tawni

AskGamblers
posted on June 9, 2016.

Dear @jaldred1973,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.