Very unresponsive and unprofessional Customer Support.
Mybet poker payment complaint
Hello, I registered at mybet.com few years ago. I have never played poker before because I learned to play it only last summer. I deposited some money into my Mybet poker account. I luckily won a nice amount of money (300eur) and I wanted to request a withdrawal. After I tried to do this my account was blocked and I was accused of being in a collusion with some other player. Since then I am waiting for response from Mybet and it is already more than one month they are trying to persuade me, that they are waiting for an answer from ipoker and without this answer they are not able to something regarding my situation.
Dear myBet customer
Can you please submit your username and the respective details to email@example.com so we will be able to help you.
I provided Mybet.com with my player´s details at the same day they answered. Until now I did not get any answer from them
Hello Diemo and Iwus17,
please update us about any further progress begore time runs out.
No response from Mybet as usually. This is what I have experienced since I got my account blocked
Please note that your account was blocked as you were involved in Collusion during game play. myBet Poker does not tolerate such behavior.
We would also like to inform you that we have carried out a rollback and re-activated your account.
Your account has been active since 15th of July 2011.
I have never been involved in a collusion! And you stole my money. I played with many different players not with a specific one. There is no reason for me to play at Mybet since I won´t get money when I win. You can freely block my account again. I am very disappointed
Unfortunately this is not correct. We do have prove that you have received funds through collusion in a blatant manner.
Should you have any further questions please feel free to contact us.
unfortunately players have usually no means how to beat a bookie. The only thing that can be done is sending information about what happened to me to all possible forums in order to warn other players. Once again, I played poker and I won. I do not care about other players and their ways of playing. I was playing as a beginner since I play poker for less than one year. And....yes, of course according to Mybet, I immediately made up the best way to beat all the players at Mybet. I wish you many satisfied customers!
With regards Ivana D.
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