Slotobank Casino - My withdrawal is just getting rolled-back without reason

kaybee Sweden
posted on March 9, 2016.

I've been trying to get a withdrawl for 4500Swedish Kronor. Every time I try, I get the money Rolledback into my account without any real explanation.

1st time: I got an mail that said they needed ID and documents. This is something i've already sent in and gotten approved because I made 2 successful withdrawls before. I contacted the chatsupport and they verified that my documents were approved and I should make the withdrawl again. I also wrote an email.

2nd time: I contacted chatsupport again, this time he said that I only get to take out max. 500Euros. I told him that 4500SEK is only 483Euros. He told me withdrawl again and he contact the right department and get back to me.

3rd time - I got another mail about ID and documents. Talked to ChatSupport and they told me that my documents was approved and that it probably was an auto-email. The girl couldn't tell me why it got Rolled back bt she would contact the right department. After this I sent an long email to them because it seemed that chatsupport can't access anything of use.

I have screenshots of all the chats and I have saved all emails.

Can someone at Slotobank please respond?

posted on March 14, 2016.

Dear @kaybee,

Any update regarding your complaint? Thank you.

kaybee Sweden
posted on March 14, 2016.

I got my money and I have no idea why.

I will have to say that this is by far the worse casino I've ever played at and I will never do so again. These people in their supposed Support was some of the worse people I've had the misfortune talkning to. They could not tell me why I got RolledBack, why I was asked for Documents 3 times or why they were taking so long. The standard answer was: "We can't access finance information, contact us again tomorrow".

But atleast I got my money

posted on March 15, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.