I won $1,250.00 back in July. All my paperwork was already sent in and approved back in Jan or Feb, so there should have been no delays. They actually approved my cash out on Aug 5th 2010 and now it just sits there. They (coolcats) gave me the option of using my ewalletxpress, which is better than waiting for a check as last time, the bank that cashed my check for me, referred to it as a payroll check???? I keep asking why my winnings are just sitting there, when it is a click of the keyboard and they can send it to Ewallet. They are telling me a few more weeks, I keep asking WHY. If cool cats casino does not have the money to pay their customers, then they need to close up.
One more thing, I brought this to the attention of the manager (again) but when you go to cash out, or even view the cash out options, it has one that says "CHECK OVER-NIGHT EXPRESS". Well there is NO Such thing as a check, over night express and to me that is just and out and out lie, false advertisement, to get new people to play, falsely thinking, well shoot if we win, we can get our money over night. I know, I was one of those naive people that thought this was for real and even took that option 8 months ago. I really thought that their payout had gotten better, I was told it had by the help desk and stupidly believed them. My 1st cash out, 8 months ago took nearly 3 months to get. I want my cash out sent to ewalletxpress now, not 2 or 3 weeks from now, then I am going to have to wait for ewalletxpress to process it too. The bottom line, CoolCats Casino will take your deposit in seconds and then takes months to get your winnings.
Nice casino inside, but with the pay, do not play there unless you are willing to wait months for your pay, and a lot of time, they do not send all your money at once, little bits at a time. Oh one more thing, I have cashout twice with coolcats, this one being the 2nd, and because of that, the manager made a decision that I am not allowed to use their no spin back bonus match because, I was told, " you only have deposited a little over $1,000 and won a total of $4,000 so you have beaten us".