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Complaint History
diannevandreel submitted a complaint.
Cool Cat Casino responded.
Closed due to inactivity of submitter.
my approved withdrawel winnings
I requested a withdrawel of $930.00 in January, on January 24, 2011 it was approved for $930.00 and supposedly would be sent out in 7 days---still waiting, have called the casino several times with no help so where is my check? Dianne
Hi Dianne,
Our payouts are 7 – 10 business days to approve and 7 – 10 business days following to process a total of 14 – 20 business days total to receive your payout.
Please email me your user ID and I can see what the problem is.
Thanks,
Marty Davis
Cool Cat Casino
md@gwages.com
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Hello diannevandreel,
Please use the link from emails sent to you for posting your replies, otherwise the casino will be unable to receive a notifications about your reply if you use comments.
still have not recieved a check--or e-mail the time frame is up? Dianne
Yes i think we just need to be patiant in this case.They do have the time stated in the witdraw email comformation letter from coolcat.I wouldent worry to much on this one.:)
Hello Dianne ,
..been trough this before. Did you use a chip or % coupon maybe more details may help.
Wishing you luck in getting all your winnings. Keep us posted here.
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