PKR Casino - Stalling payout for months

RESOLVED
Kalig8092 Sweden
posted on April 20, 2016.

I won $6503 at PKR at the end of January. I was very happy, and because I had been verified and paid promptly by PKR in the past I did not expect any problems. I was very wrong.
They sent me an email to verify my account again. Why? I am already verified.
Ok, so I send them documents again.
They do not respond. I email them after 1 week, no reply from PKR. I talk to chat. They say they dont have any documents from me.
Ok, I send them again.
I get an email from PKR, the first response in 20 days. My documents have been received! Success!
Then 3 days later, another email from PKR, my account has been suspended. I need to send documents. What?
Ok. I send the documents again.
No response from PKR. I email them. No reply. I talk to chat. They say they my document have NOT been received.
Also I am told their email address does not work and their document upload on website is also not working. They give me a different email address.
Ok. I send documents again.
No response for another 23 days. During this time I am emailing and trying to get help from chat support.
(Also, the waiting time was up to 48 minutes before becoming number one in the queue. I spent hours waiting to speak to somebody at PKR over the months of this ordeal.)
They say they want an extra document from me that was never mentioned before.
Ok, I send a new document.
No reply from PKR. I email them again. I email every email address I can find for PKR, hoping somebody would read and respond to me.
Then 12 days since their last reply, I get an email from PKR, my documents are approved! Ok!
So how long until they will pay my withdrawal? They write the same reply every time, “within next 24-48 hours”
This is now 12 days since I should have been paid within 24-48 hours.
I simply cannot believe PKR. I want PKR to pay my $6503 promptly with no more excuses.

posted on April 22, 2016.

Hi Kalig8092,

Please accept our apologies for the delay in sorting out the withdrawal.

CS already contacted you and confirmed that the money will be released.

Kind regards,
Alexandra, PKR

Kalig8092 Sweden
posted on April 24, 2016.

Hello Alexandra,
Yes I have been sent another email that does nothing but tell me to wait for payment.

Please stop delaying tactics and release my payment.

posted on April 27, 2016.

Hi Kalig8092,

It's truly unfortunate that this specific withdrawal is lasting so long. We don't usually have this issue, but this is a pending withdrawal from our migration days.

Our VIP manager contacted you earlier today - he will be happy to give you any information you need about this withdrawal delay.

Again, please accept our apologies for this unpleasant episode.

Kind regards,
Alexandra

Kalig8092 Sweden
posted on April 28, 2016.

Today I have received payment of the full amount I was owed. Thank you for your help ASKGAMBLERS.

AskGamblers
posted on April 29, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.