Slots Village Casino - Money taken from card, but never deposited into my account

RESOLVED
posted on October 22, 2015.

Two deposits made.
ONE for $15.00
ONE for $25.00

$25.00 deducted from card but not funded to account. (Sept 20 2015)

No response from support. ( 10 e-mails. 1 response at #4- no explaination )

Response from Live chat promising to refund.

No refund

posted on October 23, 2015.

Hello AskGamblers,

Thank you for bringing this matter to our attention.
We would like to inform Qweqwe that unfortunately both deposit attempts on this account have been declined, and his card was not charged.

If any charges show on your bank statement, please be advised these are pre-authorized pending charges, which will clear in up to 72h. If the charges have not cleared after this timeframe has passed, please contact your financial institution.

We apologize for any inconvenience this might have caused, and invite the player to contact us at 1-866-814-0052 for any further inquiries.


Regards,
SlotsVillage Casino Team.

posted on October 23, 2015.

Thank you for the response!

My card was charged for one amount at $15.00 and one amount $25.00. I am skeptical of your explaination.

Because:

-My statement will show when a "pre authorized" type transaction occures.

-Nearly 800hrs have passed since the deposit.

-Your staff acknowledged the deposits (see e-mail) You are saying the opposite.

-Your response indicates you have not looked into this because I played the $15.00. You are saying both were declined.

Please credit my SV account the $25.00

posted on October 26, 2015.

Hello AskGamblers,

We invite Qweqwe to check their bank statement for credits for both transactions for a total of $40, considering that by now, the transactions should have cleared, and the funds should be released to the player's account.

If however, the money does not appear credited back to the customer's bank account, we would like to ask him to e-mail our security department at [email protected] a copy of their bank statement, showing the charges.

Please cover up any sensitive information that might show on the statement. If any charges have been posted on behalf of Slots Village, we will be more than happy to issue immediate refunds.

Kind regards,
SlotsVillage Casino Team.

posted on October 27, 2015.

This sounds good to me. I will send an e-mail to [email protected] with the information.

Please note I so far have not been able to receive a reply from this address.

Please look for my e-mail containing my bank statement!

posted on October 29, 2015.

Resolved.

Huuuge thanks for AG.com and to SV.ag for sorting it out

AskGamblers
posted on October 30, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.