Money Gaming Casino - In denial

RESOLVED
posted on April 7, 2013.

i recently won on money gaming casino..

two amounts i withdrew they are now in denial over the first withdrawl telling me i did not win..

i turned over 4000 dollars in my play session withdrawing 218 dollars and 500 dollars

the statement on account is 1072 pages deep with no way of serching for any transactions.

i have rang money gaming 9 times... call centres abroad. waste of time..

i then find moneygaming have paid my winnings and then took then back out my bank account.. when i sent them a copy of my bank statement they denied it was them.

im stuck at a dead end of denial and frankly im so disgusted i dont know what to do..

they are not regulated by ecogra so cant go to them.

the service is a disgrace from moneygaming.. what can i do.

and not acceptable but they continue to behave in this manner.

posted on April 10, 2013.

Dear jojo5886

While I am limited as to the information which I can disclose on a public forum due to Data Protection I would like to reiterate that the transactions in question are not from MoneyGaming. I believe that we have demonstrated this to you in a clear and professional manner. 

Again I would ask that should you wish to take this matter further that you contact the Alderney Gaming Control Commission whom we are regulated by. Please find their contact details as well as our license details below. 

Finally please let me assure you that our call center is based in Central London and not abroad. 

AGCC Details. 

Email: [email protected]
Our Gaming License number is 81 C1 & C2.

Kind Regards

Paul Gernon
MoneyGaming Customer Services Manager. 

posted on April 13, 2013.

please close the case i have a case of mistaken identity

posted on April 16, 2013.

Dear jojo5886

While I am limited as to the information which I can disclose on a public forum due to Data Protection I would like to reiterate that the transactions in question are not from MoneyGaming. I believe that we have demonstrated this to you in a clear and professional manner.

Again I would ask that should you wish to take this matter further that you contact the Alderney Gaming Control Commission whom we are regulated by. Please find their contact details as well as our license details below.

Finally please let me assure you that our call center is based in Central London and not abroad.

AGCC Details.

Email: [email protected]

Our Gaming License number is 81 C1 & C2.

Kind Regards

Paul Gernon

MoneyGaming Customer Services Manager.

AskGamblers
posted on December 9, 2014.

Money Gaming Casino came to us with the request of closing this case based on player's last comment. We found their claim as correct and fair and that is why we closed this case and marked it as successfully resolved.