Casino Cruise - Confiscated winnings without sending me proof for max bet rule violation

bas145 Netherlands
posted on February 4, 2016.

I requested a withdrawl from casino cruise of 700 euro. After one week of document verification i got an email that my money was confiscated due to a breach of bonus terms.

I had my funds confiscated by casino cruise because i suposidly made to large bets with bonus money.

But the whole problem is that i made three separed deposits. So how is this possible with only one bonus on the first deposit? I have seen no proof ore nothing about this case and it cost my around 500 euro. i can provide proof of my bank acount.

posted on February 7, 2016.

Hi bas145,

We are looking into this and i will get back to you as soon as possible.

Kind Regards,
Casino Cruise

posted on February 8, 2016.

We have been provided with undisputed evidence on behalf management of Casino Cruise which clearly shows that player had breached the casino's maximum betting rule and also that player's deposit was refunded to him.

Based on the stated facts we consider the actions applied in this case by Casino Cruise as justified and in total compliance with their General Bonus policy and Terms, section Wagering Requirements,

4. In order to fulfill the wagering requirement, you cannot place a wager which (i) for slots and video slots - is more than (€5, 50 NOK, 50 SEK, $5, £5); for any other currency, you cannot place a bet which is more than the equivalent to 5 USD; and (ii) for any other game – is more than (€30, 300 NOK, 300 SEK, $30, £30); for any other currency, you cannot place a bet which is more than the equivalent to 30 USD. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.

We would like to remind player that further assistance on this case could be requested by the official regulatory body for Casino Cruise.

We consider this case as resolved and officially closed.