Monarch's Online Casino will not pay out winnings

posted on January 10, 2014.

This is a relatively new casino so it had no reviews. It's top game. I have made several depsoits there and received a $15 no deposit bonus. The wagering requirement is 75 times! I know a lot. But I did it with $100 to withdraw. I sent in all the required documents and faxback forms and they said they had recieved them. It's funny ever since then, when I login to my account, they give me new comp points to play with. At one time it totaled around three hundred dollars in bonus money. So I got concerned and asked if my 100 dollars was included in this. They cannot seem to give me an answer. You can't request a withdrawal until the documents have been verified. I keep on asking if the documents have been verified and no one can give me a correct answer. I email with no response as there is not a number. But everyday a new comp to play with. I don't take them seriously anymore and I don't expect to get paid. I won't be making anymore deposits if this is what it is like to try to get a $100 win. Word of warning, watch out for Monarch's casino, cause even when you win you really lose.

posted on January 15, 2014.

Apologies for any delay, our Finance Team is looking into your request and you should receive an email with details.

posted on February 9, 2014.

 Based on player's last comment below, we can consider this complaint as closed and successfully resolved.