Mona Casino doesn't pay withdrawal
Hello,
I've requested a withdrawal of 150 on 29 of March 2012. My documents were approved on 15. April by Bill from Mona casino. After weeks of waiting and emailing them, Walter K send me an email on 10. May that investigation is being held to find out the source of
my delayed payment. On 24. May Walter K. replay with "The money will be sent in the next round of payments that will take place during June."
Today is the last day in June and I still didn't received my money. I've been waiting for 55 business from date that my documents were approved.
If players are playing according your Terms and conditions so should Mona casino. In their terms is stated that the withdrawal is proccesed in 15-18 working days from the date the documents are authorized by the Casino.
Where is my withdrawal ?
Thank you.
After 3 months of waiting I have received my withdrawal yesterday.
My withdrawal was 150 but I received only 125.
Before I made a withdrawal on 29th of March I contact direct support in the casino and they guide me through the process of deposit and withdrawal. They said: "We will allow you to withdraw 150 from your account."
Today they reply to my question why is 25 missing:
"The slight difference is due to currencies exchange and processing fee taken
by 3rd party processing processors."
I used moneybookers for deposit and withdrawal.
I played in eur at casino and my main currency at moneybookers is eur.
I am playing online for a couple of years and never had similar experience. I know that if you play in usd and withdraw to moneybookers, they have a small fee - 2.49% for currencies exchange.
My experience with casino was bad but I give them a credit for processing my withdrawal at the end.
Not totally successfully, but this complaint is solved!
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i have a big complaint about rome casino last month i won 567 .00 i cash out 400 and played 167 they only sent me 193 there excuse was we gave you to many bouns each depoist i made i always got a bouns . aka ginny 56 at rome casino nickname i meant and i want all of my money back what a con let me state this they are happy to take our money but they sure dont wont to pay they should closed there casino if that cant be true to the game.
Hן There,
I'm told your withdrawal has been sent, please let me know if that is not the case. I hope you enjoy the winnings and you have my email should you need anything.
BW,
Noah
Hello,
I've send you an email this moment .
What is the problem with this casino ?
- on 29th March requested withdrawal
- on 15th Aprill received email from Bill@monacasino.com that
documents were approved,
- on 10th May Walter K. reply that there was a mistake in processing,
- on 24th May he reply: "The money will be sent in the next round of
payments that will take place during June."
Today is 8th July and nothing. First Walter K. lie about sending the
money in June and then don't reply to my emails for 2 weeks now !?
This is not a fair play.
I'm very disappointed, if player plays by the casino terms so should
casino.
I hope that you can assist me Noah.
Regards,
Gizma
Hi there Gizma,
Can you please send me your user details to noah@romepartners.com? If you do I can check the status of the withdrawal for you and tell you if it has been sent yet.
Kind Regards,
Noah
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