Caribic Casino - Been given misleading email about forfeiting a bonus

soulmined96 Sweden
posted on December 28, 2015.

Deposited 30 euro and got 20 in bonus,wagering requierments 5800 euro.
Got my account to 700 euro and asked what would happen IF I forfeited The bonus,they answered that my winnings stayed on my account but my winnings and bonus money was gone after i forfeited except The 30 euro i deposited.
I only had 500 euro left to wager so IF I had know-how they took all the money i wouldnt have forfeited.
Im not stupid but tought id keep my winnings even IF I forfeited.
Sending email documents.

posted on December 30, 2015.

Hi Max,

as we already informed you:

"After you forfeit the bonus your winnings in *real* money will stay the same", hence you have been informed correctly. This was mentioned in first email which you received.

Then you asked what happens if you forfeit bonus and we explained as follows:

If you forfeit your bonus, this bonus is automatically cancelled which means that there are no more wagering requirements but you can only play with your real money (only your real money will stay in your account after a bonus cancellation, this has also been explained in our previous email).

You haven't met our bonus-money wagering requirements, nevertheless you tried to forfeit the bonus and keep your bonus-money winnings.

If this would work as you described, everyone would make a deposit, get the bonus, make some winnings and then forfeit the bonus and keep the winnings.

Also I would like to remind you that you did not place any single bet using real money, you played all the time only with your bonus funds.

Caribic Casino Support

soulmined96 Sweden
posted on December 30, 2015.

Matter solved then.
Taking there solution to Mee and is ok with that.

posted on December 31, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.