VIP Room Casino - Missing winnings and funds after game crash

Tammydoll New Zealand
posted on June 29, 2015.

I was using this casino for the first time and after winning on a magician game i decided to play wild water. It took time to get into the game as it wouldn't load. However i did and won quite a lot so that after free spins I had won over $250... The game suddenly crashed and in the lobby it showed my balance being $14... I went back into wild water to see if that would resurrect my balance and winnings of which it did not . I looked in my gaming history and there was no record of me playing on the casino for the last 20 or so minutes since i had played on the magician game.. So I sent a message via their site, the live chat never is live... I did this on 25 june and i have been advised it has gone to the finance department but heard nothing since. I do not know why the finance department would handle software faults. I sent in screen shots and a detailed copy of my google chrome cache to show i had been on the game wild water..
No answer as yet I think it is taking too long it is now 5 days later.

posted on June 30, 2015.

Hi Deborah,

We apologise that you have had a system issue and that its taken a little longer than usual.

Unfortunately, its not always very simple to solve these tech issues and at times it can take a little while to invesigate.

That being said, we have decided to reinstate your balance even though we havent got te exact problem just yet.

We hope that it doesnt occur again and we apologise for the inconvenience.

Best of luck,

VIP Room Casino

Tammydoll New Zealand
posted on June 30, 2015.

Thank you very much for getting back to me. I was a little worried as i that was the first time at your casino site. I do like your games and I am really happy.


posted on July 2, 2015.

We got information from a casino management that this complaint is resolved, can you please confirm? Thank you.

Tammydoll New Zealand
posted on July 2, 2015.

Hithank you for publishing my complaint, I did reply to the answer and action from the casino and I am very happy with the resolution.Your service is amazing , thank you very much.