CrazyWinners Casino - Missing whole winnings of 550$

RESOLVED
Litsi Australia
posted on June 30, 2016.

This morning I made a deposit of 25$ and I won 550$ Australian and my amount of my winnings went missing I tried to get on live chat but there is no response also send through lots of emails still not respond I had troubles to withdraw as my account was frozen then I could not log in after that I did log in and the winnings had gone of 550$

posted on July 3, 2016.

Dear Litsi,

Thanks for letting us know.
Seems you might have simply tried to log into you your other account at CW.

Please continue to correspond with our Support team via email. We informed them of your matter.
They can for sure assist further. They have already received your verification documents for withdrawal.

All the best,

CrazyWinners Casino

Litsi Australia
posted on July 4, 2016.

I don't know how I ended up with two accounts under same email address now I made a withdrawal of 1000$ and I did send in appropriate required documents and still no one has got in touch with me I tried from live chat to sort this out and customer service nicole told me if I received email from my account manager of the casino and I replied no I don't understand why this is happening can you please help me thank you I'm confused and distressed

Litsi Australia
posted on July 4, 2016.

These are some of documents send to crazy winners casino I also for starters include passport and pension card and Visa card and the ones attached can you please help me

Litsi Australia
posted on July 4, 2016.

Everything resolved thanks crazy winners

AskGamblers
posted on July 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.