Betspin Casino - Missing funds from ingame Freespins

RESOLVED
ammo007 Malta
posted on December 19, 2015.

in May this year Betspin has closed my account due to self exclusion. Now they closed it at the time I had ingame freespins at hall of gods. After the sefl exclusion period at Guts was over .. my betspin account was open and I tried to play my remaining Freespins.

The slot did not let me play it and i informed the Support which needed over 4 weeks to resolve the issue. But they resolved that they deleted my Freespins completly and gave me 2 € back.

I had 8 Freespins left with 5,90€ already won.

Thats what they send to me in an email :

Hope your week has been great so far.

Just wanted to inform you that the issue with Hall of Gods should have been fixed now. There was a stuck game round, which has been released now and the bet amount of €2,00 has also been refunded to your player's account.

Sorry for the inconvenience caused and please let us know if there is anything else we could help you with.


thats just an outright lie .. they just deleted it and came up with a made up story of a stuck game round .. even if so, there shld be 7 freespins left.

I paid for this to get this ingame Bonus and they just try everything to not give me this Freespins. Which can be worth between 5,90 and thousands of euros.

I tried my best to go over their support and after waiting so long they just stole my spins and gave me 2 euro.

AskGamblers
posted on December 25, 2015.

@ammo007,

Any update regarding your complaint? Thank you.

ammo007 Malta
posted on December 25, 2015.

Hi, no reply here or to my last email

ammo007 Malta
posted on December 29, 2015.

they come back to me and gave me money back.. not as much as i would like but i think this is resolved

AskGamblers
posted on December 29, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.