PropaWin Casino - Missing funds for 2 months, no reply yet

RESOLVED
posted on January 30, 2016.

I opened an account with Propawin Casino and played a Netent game for a few minutes. During this time, I won some spins and lost others, I was checking my balance and I noticed something was not looking right. I went to my statement and noticed that NOT A SINGLE winning spin was paid. All my spins had 0.00 as return. I immediately contacted the support and they told me it's a technical issue and they will resolve this with netent. Two months later I don't have an answer. All they say is "the issue is not resolved yet"...
I keep contacting them but my money is nowhere!

posted on February 4, 2016.

Hello. First of all I would like to apologize for any inconvenience caused. Please contact me using e-mail [email protected] providing your username. I will try to get the issue solved asap. Once again I do apologize for any inconvenience.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager

posted on February 4, 2016.

The money finally "appeared" on my account. It's just a shame that it took 2 months to resolve the issue, and I needed to send 5 emails before they finally replied to one of them.

Anyway, case closed.

posted on February 5, 2016.

Hello. Please contact me providing your username, so we can credit some kind of no deposit bonus on your account for the inconvenience caused. Once again I do apologize for my ex-colleague who was dealing with this issue, he is no longer working for our company. Please feel free to contact me directly any time.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager

AskGamblers
posted on February 5, 2016.

Based on the player's last post we consider this case as resolved and officially closed.