Prospect Hall Casino - Done two deposits which were never credited to my account balance

RESOLVED
Silvia Palomba United Kingdom
posted on January 2, 2016.

Hi,I have a joint with this casino 3 days ago with offer 500% I have done two deposit one of 17gbp and another one of 10gbp with my debit card,but at both error I don't riceved money in my account and relative bonus,but the money are taken from my bank,are three days I still email this casino without any answer.thank

posted on January 3, 2016.

Hi,

We are really sorry to hear about the issues you have experienced when trying to deposit into your Betable account to play at Prospect Hall Casino.

Whilst we can't discuss account specifics on this site we would encourage you to contact our support team who will be able to help and advise further. They may be able to advise why the funds that you attempted to deposit didn't reach your account. The most common examples of why are below:

The address your card is registered to may not match what is held on record by ourselves

An incorrect CVV number may have been entered when attempting to deposit

In instances like those mentioned above the funds will not reach a Betable account with Prospect Hall Casino and although they appear to leave the bank account will not clear. The funds will typically return to available balances in 1-3 working days.

If you wish to know more about this or to specifically discuss your account and the issues you have experienced please contact [email protected] for further help or advice.

Betable Customer Support
[email protected]

AskGamblers
posted on January 7, 2016.

Dear @fb_172033936487782,

Any news regarding your complaint? Did you get in touch with the casino's support and clarified the issue with them? Thank you.

AskGamblers
posted on January 9, 2016.

Dear @fb_172033936487782,

Has your issue been settled with the casino, can we mark this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will mark this case as resolved and officially closed. Thank you.