Ladbrokes Casino - Missing bonus game after game crash

RESOLVED
patricia king United Kingdom
posted on August 12, 2016.

Was playing lady lucks deluxe very hard slot to get the bonus finally got it and lost connection after using 5 of the 15 spins I was at £125 I went back on the game when I got my connection back and the bonus game wasn't there I contacted ladbrokes who said they will get there technical team to find the game they couldn't it although they did confirm at this point that they could see we were on a bonus this claim was later reclined by a manager who I had no faith in anyway ladbrokes sent this to the game providers technical team and they said the games been lost ladbrokes offered me £50 which was a joke seen as I was at 125 after 5 spins and I've had nearly 2500£ off a bonus before today

posted on August 14, 2016.

Hi,

In order for us to investigate this case we will need more details such as:
- Date of the incident
- Details to allow us locate your account

Sincerely,

The Support Team

AskGamblers
posted on August 17, 2016.

Dear @soapdish15,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

patricia king United Kingdom
posted on August 17, 2016.

hi my name is patricia king as you know username soapdish15 email address [email protected] i was playing games on my account u have all the details of the incident i was calling u back for 2 weeks it was in the games section of your site on lady lucks deluxe

AskGamblers
posted on August 23, 2016.

The complaint has been reopened as per Ladbrokes Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

patricia king United Kingdom
posted on August 26, 2016.

hi any update on this ladbrokes know all the details of the complaint its jst a lost bonus game but they offered £50 an i was at 125 after five spins seems like they cant be bothered never mind theres always one of their competitors who will take my money

posted on August 30, 2016.

Hi AG Team,

We believe we have come to resolution on this matter with soapdish15 and would like to ask that this thread be now set to resolved.

Sincerely,
The Support Team