Play Fortuna Casino - Misleading information, Refund Declined

Razorreay United Kingdom
posted on October 21, 2015.

Claim to be a mobile platform which can be used in the UK. This is not true, they come up with various suggestions to get round this but none of them are workable. Unable to withdraw via mobile but able to deposit via mobile. Have not responded to a single email I have sent and how they have such a high rating is unbelievable. A casino which operates with such shoddy practices should be blacklisted. Promised to return my finds, via on line chat, as I am unable to access their games but guess what, no refund and they have gone silent,

posted on October 23, 2015.

We apologize for the fact that you are unable to take full advantage of the services of our casino due to the unavailability of Microgaming games to users from the territory of the UK on our website.
Previously there were difficulties with the return of funds by your chosen method. At the moment, support resolved the issue and the refund is made.
To avoid similar situations, until the issue with accessibility will be resolve, we have asked the moderators of Askgamblers to specify this limitation in the description of our casino.
At the moment we have taken steps to inform users of these restrictions.
We apologize for your time spent.
Satisfaction and comfort of our players is extremely important for us. We hope for your understanding. Good luck and success in games.

Razorreay United Kingdom
posted on October 24, 2015.

I have not checked if the refund of $100 and will have to wait for my statement.
I will however take this on trust that has been processed and happy to close out my complaint.
I am also pleased that you have updated the country's in which your games can be played.
Thank you

posted on October 26, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.